Support

Support for Pixozy merchants

Contact Pixozy support for setup help, product customization issues, privacy export questions, and order snapshot investigation.

Contact

Email [email protected]. We aim to respond within 48 business hours.

Include in your request

Your Shopify store domain.
The product and variant involved.
The order number or Shopify order ID when relevant.
Screenshots or browser console errors if the storefront failed.

Privacy requests

For customers/data_request, customers/redact, or shop/redact questions, include the Shopify webhook delivery details and the affected order IDs so the merchant handoff can be checked.

Production issues

For production snapshot issues, include the cart line item, customization session ID, and order customization screenshot from the Pixozy embedded admin.