Support
Get help with Shopify or SHOPLINE installation, subscriptions, product customization, and order handoff. Start with your platform, store domain, and a short description.
Follow one guide for Shopify and SHOPLINE, from design and preview to connecting a product.
Merchant support
Email [email protected]. We aim to respond within 2 business days with the next step or a request for missing information.
Issue routing
Choose the closest topic below. A short description and redacted screenshot are enough to start; technical details are optional.
Billing
Use this path for the 7-day trial, subscription approval, usage charges, plan status, or billing access questions.
Setup
Use this path when the Pixozy Customizer app block is missing, unbound, or not visible on desktop and mobile storefront pages.
Order evidence
Send this when a test order reaches your store but the preview, cart properties, or production snapshot looks incomplete.
Privacy requests
Contact us for access, deletion, or export requests on either platform. Shopify technical topics include customers/data_request, customers/redact, and shop/redact.
Shipping data
Use this path when recipient name for the shipping label, shipping address for direct fulfillment, phone for a delivery exception, email for a carrier notification, or merchant-confirmed Shopify fulfillment is missing or incorrect. The merchant manually downloads the CSV and delivers it to the chosen factory; Pixozy does not automatically send it to a factory. Protected fields are deleted after 90 days for terminal orders or no more than 365 days for non-terminal orders.
Support evidence packet
A complete packet lets us compare Shopify product binding, storefront customization state, R2 asset handoff, and order webhook capture without asking for account access first.
