How Pixozy handles customization data

Pixozy helps Shopify merchants collect buyer personalization inputs for made-to-order products. This policy explains what we process, why we process it, and how deletion and export requests are handled.

Data we process

Shop domain and Shopify installation session data.
Merchant artwork templates and campaign configuration.
Buyer uploads, text inputs, color choices, and preview data.
Order-linked customization data needed for merchant production and support.

Why we process it

Pixozy uses this data to show the storefront customizer, create a locked customization snapshot, add the customized item to the Shopify cart, and help the merchant produce the order after checkout.

Buyer uploads

Buyer-uploaded files are stored only for customization and order production. Pixozy is designed so large buyer file bytes go to object storage instead of being streamed through public app routes.

Data retention

Initiated uploads, orphan uploads, and unlinked customization sessions are eligible for retention cleanup. Order-linked records are kept only as long as the merchant needs them for production, support, and legal obligations.

Shopify privacy webhooks

Pixozy implements Shopify privacy topics including customers/data_request, customers/redact, and shop/redact. Data request exports are scoped to Shopify order IDs supplied by the webhook. Redaction requests remove or anonymize matching order-linked customization data and related assets.